People Suck
Aug. 15th, 2007 08:07 pmAt work today I got a telephone call from a customer that made me cry.
"I was there last Thursday and picked nine boxes of peaches. Every peach had a worm in it. I just wanted you to know how disappointed we, as well as several other families from Ritzville, are. We are embarrassed to even give peaches to friends. Plus, we paid ten cents more for these than we would have if we'd gotten them elsewhere. I feel like we were really robbed. Make sure you tell one of the actual family members so they know. I don't think we'll be coming back, along with those other families, next year."
Basically.
My response was along the lines of, "You picked them yourself? I'm sorry you were disappointed. I'll make sure they know."
I should have pushed the "self picked" part harder. Because it is not, as I've said before, my/our fault if you can't recognize good fruit from bad. It's really, really not. If you are picking them yourself, whatever you end up with is your own fault. The ones we pick and store? Pretty damn good.
I had so many passive-aggressive type things I wanted to say to this man. And while I'm allowed to tell them it's their problem, it's hard to keep from passing into meanness. So I toned it down. But, oh, I wanted to really pound in the fact that he handled the fruit, nothing was hidden, and that if he wanted to save money he should have gotten peaches elsewhere in the first place. Bastard.
But I'm too nice to actually tell people things like that to their face. Or over the phone in this case.
I'm still really frustrated.
It was really hot today, business was slow, and I was bored. Then this call came and it just pushed me over the edge. So I vented to Mom when she drove up seconds later with a blended mocha.
"I was there last Thursday and picked nine boxes of peaches. Every peach had a worm in it. I just wanted you to know how disappointed we, as well as several other families from Ritzville, are. We are embarrassed to even give peaches to friends. Plus, we paid ten cents more for these than we would have if we'd gotten them elsewhere. I feel like we were really robbed. Make sure you tell one of the actual family members so they know. I don't think we'll be coming back, along with those other families, next year."
Basically.
My response was along the lines of, "You picked them yourself? I'm sorry you were disappointed. I'll make sure they know."
I should have pushed the "self picked" part harder. Because it is not, as I've said before, my/our fault if you can't recognize good fruit from bad. It's really, really not. If you are picking them yourself, whatever you end up with is your own fault. The ones we pick and store? Pretty damn good.
I had so many passive-aggressive type things I wanted to say to this man. And while I'm allowed to tell them it's their problem, it's hard to keep from passing into meanness. So I toned it down. But, oh, I wanted to really pound in the fact that he handled the fruit, nothing was hidden, and that if he wanted to save money he should have gotten peaches elsewhere in the first place. Bastard.
But I'm too nice to actually tell people things like that to their face. Or over the phone in this case.
I'm still really frustrated.
It was really hot today, business was slow, and I was bored. Then this call came and it just pushed me over the edge. So I vented to Mom when she drove up seconds later with a blended mocha.